In the event of a remote purchase (internet, telephone, correspondence, teleshopping, etc.), the customer has a right to retract and can be reimbursed for the goods or the service ordered. This right provides for a period of 14 days and is exercised without requiring any motivation.
Article L121-21-8 of the Consumer Code provides for exceptions to the right to retract, particularly for the provision of leisure activities.
In accordance with this provision, the purchase of tickets on Vulcania online ticketing is excluded from the right to retract.