TERMS OF SALES 2021
Article 1. Applications of the General Conditions of Sale
These general conditions of sale apply to all Internet ticket orders placed on Vulcania website www.vulcania.com via the getaticket interface. Vulcania reserves the right to adapt or modify them at any time. In this case, the general conditions of sale in force on the day of the order would be applied.
Article 2. Contractual relations
2.1. The information appearing on Vulcania website and 2021 brochures may be subject to modifications, of which the customer will be informed beforehand at the conclusion of his ticket purchase, excluding those concerning certain shows, attractions, shops or restaurants which are open only during certain seasons or may be closed, changed or canceled without notice. The customer can consult the calendar and opening hours on the website.
2.2. SEM VOLCANS, manager of Vulcania park, whose contact details appear in the "Legal Notice" tab, known as "Vulcania", is the customer's sole contact and is responsible to him for the performance of the obligations arising from these conditions of sale. Vulcania cannot be held responsible for any damage resulting from force majeure or due to any third party to the organization, the conduct of the visit and the services provided on this occasion.
2.3. The customer acknowledges having the capacity to contract under the conditions described in the following conditions of sale: to be at least 18 years old, to be legally capable of contracting and not to be under guardianship or curatorship. Otherwise, Vulcania reserves the right to cancel the order.
2.4. Any order implies complying with Vulcania's internal regulations duly posted at the entrance to the Park.
2.5. Pursuant to article L 121 21-8 12° of the Consumer Code, the services offered by Vulcania, as services of leisure activities which must be provided on a specific date or period, are not subject to the application of the right of withdrawal provided for in Articles L 121-21 et seq. of the same Code in matters of contracts concluded at a distance and off premises.
Article 3. Order terms
3.1. The prices appearing on Vulcania website and 2021 brochures are applicable until November 7, 2021 and are inclusive of all taxes. They are determined according to the economic conditions in force on the date of establishment of the rates.
3.2. Once an order has been confirmed and paid for, Vulcania cannot retroactively apply discounts and one-off promotional offers.
3.3. All payments must be made in euros by Visa or Mastercard credit card on the day of booking. Full and immediate payment is required for any order placed on the website. All other payment methods are not accepted. Vulcania is not responsible for any charges on bank card transactions occasioned by changes in the exchange rate or for other reasons.
3.4. The order validation date corresponds to the date of the order and its online payment by credit card in accordance with Article 1369-4 and following of the Civil Code.
3.5. Any purchase order signed by the customer by "double click" constitutes an irrevocable acceptance which cannot be called into question. The "double click" associated with the authentication and non-repudiation procedure and the protection of the messages integrity has value between the parties in the same way as a handwritten signature in accordance with article 1369-4 and following of the Civil Code.
3.6. Payment by credit card is made on the secure banking servers of our partner (Crédit Agricole Center France). This implies that no banking information concerning the customer passes through the Vulcania site and the getaticket interface. Payment by credit card is therefore perfectly secure; the customer's order will thus be recorded and validated upon acceptance of payment by the bank chosen by the customer.
3.7. The customer's credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. Vulcania and the getaticket interface have no access to these details, and do not keep them on the servers. This is why they are requested from the customer for each new transaction on our site.
3.8. Vulcania reserves the right to refuse to honor an order from a customer who has not fully paid a previous order or with whom a payment dispute is being administered. Such refusal constitutes a legitimate reason within the meaning of Article L122-1 of the Consumer Code and does not constitute a refusal to sell.
3.9. The total number of tickets is limited to 10. Beyond that, we recommend that you contact the Reservations department on 04.73.19.70.98 (cost of a local call) to benefit from an adequate price offer.
4.1. Dated Internet tickets purchased on Vulcania website are only valid on the date chosen by the customer when ordering. Use on another date can only be understood until November 7, 2021 with the express agreement of Vulcania and at the rate in force at the time of the actual visit date which could be accepted by Vulcania. These tickets are neither returned, nor exchanged, nor refunded.
4.2. Undated tickets purchased on Vulcania website are valid for the entire park opening period, from March 31, 2021 to November 7, 2021.
4.3. Tickets with promotional rates: As part of a one-off operation, Vulcania may sell tickets at a promotional rate. Internet tickets with promotional rates purchased on Vulcania website are only valid for the promotion period indicated on the site. Use on another date can only be understood until November 7, 2021 with the express agreement of Vulcania and at the rate in force at the time of the actual visit date which could be accepted by Vulcania. These tickets are neither returned, nor exchanged, nor refunded.
4.4. During the controls at the entrance to Vulcania or during the delivery of the Internet tickets, an official and valid identity document may be requested to the customer to identify the purchaser of said Internet tickets.
4.5. Child Internet tickets may be checked at the cash desk at the entrance to Vulcania. In the absence of documents that can justify these specific prices, Vulcania is entitled to charge the difference with the full price ticket in force on the date of the visit.
4.6. It is strictly forbidden to copy, duplicate or forge an entry official Vulcania document, to use them or copies thereof in exchange for services. Such activity is liable to prosecution without prejudice to damages or compensation that Vulcania would be within their rights to claim against perpetrators thereof in respect of the loss incurred.
4.7. Vulcania can in no case be held liable, particularly in the event of loss or theft of the ticket. A duplicate cannot be issued on site.
Article 5. Internet ticket printing
5.1. It is mandatory to print, or download on a smartphone, all Internet tickets ordered and present them at the cash desk on the day of the visit. Vulcania reserves the right to prohibit entry to the park if the tickets cannot be presented.
5.2. The printing functionality of Vulcania entrance tickets purchased on the Internet involves printing said documents with an ordinary printer from an Internet access.
5.3. The customer must ensure that the printed tickets have good printing quality and thus imperatively correspond to the conditions of validity described below. To be valid, they must be printed in portrait mode, without modification of the print size, on a white A4 sheet, blank on both sides. Each person must have a dedicated ticket.
5.4. Partially printed, soiled, damaged or illegible documents will not be accepted and considered as invalid. In the event of poor print quality, the customer must re-print their Internet ticket(s) in order to have good print quality. The customer can check the quality of the printing by ensuring that the information written on the Internet ticket as well as the barcode are clearly legible.
Vulcania declines all responsibility for any anomalies that may arise during the ordering, processing or printing of the printable Internet ticket by you, except if this is due to a malfunction of our website.
5.5. Each printed Internet ticket has a unique barcode checked and recorded at the entrance to Vulcania using barcode readers, allowing access to Vulcania to a single customer. It is not possible to be admitted to the entrance of the Park several times with the same Internet ticket (except in the case of the “2-day ticket” where only one ticket per person must be presented during the 2 accesses to the Park). Only the first person to present the Internet ticket will be admitted, this person being presumed to be the legitimate holder of the ticket. Internet tickets are personal and neither non-transferable, nor exchangeable and nor refundable.
5.6. Your printable at-home tickets are always available until the date of the event on the website where you purchased them.
To find them:
- Go to the section "You are already a customer, log in" and log in.
- Go to My Orders section, select the order line with the tickets you want to print by clicking on "learn more" at the end of the line.
- Detail of the Internet order: click on the printer at the end of the order line.
- Tickets printing: One print line is available per ticket. Click on the printer to print each ticket.
The ticket purchaser must take all precautionary measures required to keep their password secret and to prevent unauthorized use or any breach.
Article 6. Ventes complémentaires : Guide de visite et Visite découverte (E-TICKET ET E-MOBILE)
6.1. Booklet "Vulcania Plus":
The purchase of the guide booklet on the website translates into the edition of an online ticket, which is to be exchanged with our teams. The online ticket is in the form of a ticket with a barcode. The purchase of the guide booklet is possible while stocks last. If the guide booklet is not available after placing your order, Vulcania will reimburse you for the purchase of the guide when you visit the park front desk. It is mandatory to print the online ticket for the guide booklet and present it to the staff on site on the day of the tour. Non-refundable ticket.
6.2 Guided tours :
The sale of guided tours with date and time booking on the Vulcania website is subject to the choice of a date and time according to the slots available at the time of the order. The slots can be changed. In this case, the customer will be informed and will have the choice of either accepting the new time slots offered or of being reimbursed for the service. The purchase of the guided tour results in an Internet ticket edition with barcode.
It is mandatory to print the Internet ticket indicating the date and time of the guided tour purchased on Vulcania website, in order to present it to the staff on site.
Article 7. Personal data
7.1. In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access, rectify and oppose personal data concerning him. This right can be exercised by writing to us at the following address indicating your name, first name and address: Vulcania, Service Marketing, Route de Mazayes, 63230 Saint-Ours les Roches.
7.2. The purchase of a ticket on the Internet implies acceptance of the subscription to Vulcania newsletter, in order to be informed about products and services identical to your previous purchase. You have the possibility to object free of charge to this type of shipment by contacting Vulcania, the contact details of which appear in the "Legal Notice" tab of the website.
7.3. Les données personnelles collectées par Vulcania lors de l'achat d'un billet sur Internet sont strictement réservées à l'utilisation de la billetterie et des informations sur le parc. Les adresses ne sont pas sujettes à la commercialisation ou à la livraison à des tiers.
Article 8. Miscellaneous
8.1. These special conditions of sale are subject to French law and fall, unless the consumer chooses otherwise in accordance with Article L141-5 of the Consumer Code, under the jurisdiction of the competent courts in Clermont-Ferrand.
After seizing the customer service of VULCANIA and failing a satisfactory response within 60 days, the customer can contact the Tourism and Travel mediator, whose contact details and referral procedures are available on its website www.mtv.travel